Serve existing clients by planning, managing and executing effective communications/marketing programs. (May also include supporting new clients as needs change.) Key day-to-day agency liaison responsible for supporting the development of creative solutions to meet established client objectives. Responsible for managing multiple projects across multiple tactics and client contacts, to ensure all deadlines are met and quality solutions delivered.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Interact closely with clients:
Develop and manage strong/positive relationships through hands-on account management which will include regular face-to-face meetings, telephone, and email communication.
Communicate the client’s goals and represent the client’s interests to the team.
Resolve conflicts effectively and guarantee compliance on client deliverables and budgets.
Interact with internal team(s):
Collaborate with strategists, writers, art directors, interactive designers, programmers, traffic/ production and account director to ensure that we deliver the highest quality work that reflects the client’s objectives.
Handle campaign and project briefings properly, ensuring necessary creative details and/or project assignment details are provided.
Work with assigned creative lead to ensure deliverables meet the client’s project objectives.
Gather, monitor and analyze performance data and support ongoing strategy on a monthly basis by client.
Ensure that client issues are dealt with in an efficient manner, informing the Account Director of any problems that may arise.
Project management duties across campaigns; develop timelines and set deadlines for clients and the internal team.
Ensure account plans for each client are updated with all current and relevant information concerning the client and the campaign.
Actively seek opportunities to educate clients on services offered to increase the revenue generated in conjunction with cross-selling on existing projects.
Identify and cultivate new business opportunities from clients.
Own the estimating process; work with accounting to manage billing in a timely manner.
Ensure that all processes and procedures are completed, quality standards are met, and projects are profitable.
Assist with special projects as assigned by the Account Director.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Analytics – Collects and researches data. Designs workflows and procedures. Identifies data relationships and dependencies. Synthesizes complex or diverse information. Uses intuition and experience to complement data.
Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Cooperation – Displays a positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
Managing People – Develops subordinates’ skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates’ activities.
Planning and Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Proven account management skills in an agency setting required in order to create, maintain and enhance customer relationships.
Minimum of three years of agency account service experience.
Must be able to understand the client, their products and their industry, describe the elements required to produce an effective marketing experience, develop timelines and set deadlines.
Digital experience related to websites, apps, content, social media, creative sales materials and/or advertising are all desired characteristics.
Knowledge of Microsoft Office Suite
About Us: Paradowski is a full-service creative agency based in St. Louis, Missouri. If you dropped by the agency right now, you’d find roughly 70 writers, designers, strategists, producers and developers working on all kinds of amazing stuff. We build brands, campaigns and digital experiences for some of the largest companies on the planet, as well as some of the smallest, not-for-profit organizations. Basically, we do work we believe in for clients we believe in. In 2015 we were named the Fastest Growing Company in St. Louis. Check out our website (www.paradowski.com) to learn more about our culture, philosophy, clients, and work.
How To Apply
Fine Print (dang lawyers)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.